General Terms & Conditions - Greatgermanfoods Store

HOW DO I PLACE MY ORDER?
Ordering merchandise in our online shop is quite easy. You can either browse the different categories of German foods and non food items or simply use the search bar in the top center of our page. You are able to see a more detailed item description by clicking on each individual item of interest.
If you are interested in purchasing an item simply add it to your shopping cart.
To place your order you can click on the shopping cart located at the top right corner of our website, click CHECKOUT and follow the instructions. If you already are a registered customer you can log into your account. New customers can easily create an account during the checkout process.


WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept only PayPal.


DO YOU SHIP WORLDWIDE?
We do ship worldwide with Deutsche Post / DHL. To get shipping rates simply click on the shopping cart icon in the top right corner of our website and VIEW CART.

DO YOU SHIP FROM GERMANY?
All orders fulfilled by Greatgermanfoods.com Company are shipped from Germany.
Please Note: We have two different delivery places (Weimar and Hamburg).


ARE THERE IMPORT FEES, TAXES AND DUTIES?
IN GENERAL: Import fees, taxes and any duties are the responsibility of the receiver/importer. Most countries do have a free amount. Please inform yourself prior to placing your order about import duties and taxes for your country.
TO THE USA: When goods move from any foreign country to the United States, they are being IMPORTED.
Reminder: U.S. Customs and Border Protection (CBP) holds the importer –YOU– liable for the payment of duty not the seller.
Packages whose declared value is under $200 ($100 if being sent as a gift to someone other than the purchaser) will generally be cleared without any additional paperwork prepared by CBP. However, CBP always reserves the right to require a formal entry for ANY importation.
Buyers often have the misunderstanding that when the purchase price includes shipping and handling, all the costs associated with clearing the package through CBP are covered by the seller. They don't realize that brokers fees and CBP duties may be an additional charge that the buyer/importer is responsible for.


HOW LONG IS THE PROCESSING & HANDLING TIME?
The processing time for items we do have in stock is usually 3-5 business days (not including weekends or federal holidays).
Please Note: Processing and handling times typically increase by up to 3 business days during peak season.
Peak Seasons: Christmas (November-December), Easter (March-April)


HOW LONG DOES SHIPPING TAKE & HOW MUCH ARE THE SHIPPING CHARGES?
Shipping Time depends on the service you choose upon checkout.
Deutsche Post / DHL: 11-23 business days
Shipping charges depend on a variety of factors:

  • shipping service chosen during checkout
  • weight and dimensions of the package
  • destinationFor more detailed information simply use our shipping CALCULATOR, located in the shopping cart. You will automatically receive the most current rates from Deutsche Post / DHL.


    WILL I RECEIVE A TRACKING NUMBER FOR MY ORDER?
    We do provide a tracking number for all of our international orders. Please be sure to provide us with a correct e-mail address during the checkout process so you can receive tracking updates directly to your inbox.
    Please Note: All international shipments are with signature request. Please be sure that someone is at your residence to sign for the box on the delivery date. You may also contact your postservice or DHL at any time to customize your delivery should the scheduled delivery date be inconvenient for you.


    WHICH CARRIER DOES GREATGERMANFOODS.COM COMPANY USE?
    All orders fulfilled by Greatgermanfoods.com Company are shipped with Deutsche Post / DHL.


    MY ORDER ARRIVED DAMAGED/INCOMPLETE/EXPIRED – WHAT SHOULD I DO?
    In case you receive a damaged, incomplete or expired shipment please document this by taking photos. It is our company policy to require photo evidence in order to be able to process and initiate refunds.
  • picture of the damaged box
  • picture of the damaged item(s)
  • picture of the expired item with the expiration date clearly visibleSimply send us an e-mail including your name, order number, tracking number and said pictures. We will try to resolve the issues as fast as possible.


    MY ITEMS ARE EXPIRED?
    All of our merchandise comes directly from Germany where the date format is slightly different than the US counterpart.

    American Date Format is: MM/DD/YYYY; German Date Format is: DD/MM/YYYY or just MM/YYYY
    Example: You ordered merchandise and receive your shipment on 15 September 2017. The expiration date on your order reads 07-10-2017. This would usually indicate that your merchandise expired July 10th 2017 HOWEVER given the fact that the merchandise is from Germany this means that your item does in fact not expire until 07 October 2017.


    I DON'T NEED MY ORDER ANYMORE AND WANT TO RETURN?
    Greatgermanfoods.com Company does not accept returns of the following items:
  • grocery products / baby food
  • health and personal care items
  • items purchased from one of our independent vendors (but the seller may accept the return)
  • gift cards 
    WHERE DOES GREATGERMANFOODS.COM COMPANY RECEIVE THEIR MERCHANDISE?
    We purchase all of our products with German wholesalers. All merchandise is always fresh and has the longest possible shelf life.


    IS THERE A MINIMUM ORDER VALUE?
    We dont have a minimum order value.


    IS MY PERSONAL INFORMATION SECURE?                                          
    We do not pass your personal data to any third parties. All collected data is solely for processing purposes of your order. You can have all of your personal data erased from our database at any time. Simply send us an e-mail request and we will take care of the rest.


    IS THERE A QUANTITY LIMIT ON YOUR PRODUCTS?
    A small amount of products on our website, such as baby formula, have a quantity limitation. Most other items however are available in large quantities.
    Please Note: If you order more than 20 units of any item your processing & handling time might increase by up to 7 additional business days as we have to stock up fresh supplies for your order with our wholesale suppliers first.


    I CAN NOT FIND A SPECIFIC PRODUCT – WHAT SHOULD I DO?
    If you are looking for a certain product that you don't see on our page just simply contact us by using the Live-Support button on our webpage or contact us via e-mail. If we can locate a product for you we will be more than happy to add it to our assortment. Please do understand that we can not accommodate every item suggestion.


    CAN I CANCEL OR MODIFY MY ORDERS?
    Orders can easily be cancelled or modified within the first 24 hours after they have been placed. Please contact us via e-mail and cancel your order. Unfortunately it is not possible to cancel or modify orders once they have been shipped.


    CAN I USE MULTIPLE COUPON CODES?
    No, our system will automatically use the last coupon code that was applied by the customer and delete any previously added coupon codes.


    MY QUESTION IS NOT LISTED?
    Don't worry – we are here to assist you.
  • via e-mail